Contact

> Questions by email
> Questions by phone
> Complaints
> Postal address
> Customer service
> Contact form

Questions by email

You can email our customer service team at the following address: [email protected]. Alternatively, you can use our contact form.

Social Media

MHS Equestrian can also be found on social media. Check out our Facebook page or follow us on Twitter and Pinterest!

Postal address

MHS Equestrian (trade name of Lando Equine Europe B.V.)
Gildestraat 31
7622 AZ Borne (NL)

Chamber of Commerce: 90107381
VAT. NL865211759B01

Note: MHS Equestrian has no showroom that you can visit.

For product returns, please see our returns procedure. Click here for more information.

Complaints

While we make every effort to please our customers, it may turn out that you are not satisfied with our products or service. In that case, please inform us of your complaint as quickly as possible. You will always receive a response to your complaint as soon as possible and within 30 days at the most.

You can inform us of your complaint as follows:

Firstly, contact our customer service team (see above for our contact details). Our customer service staff will try to resolve your complaint satisfactorily as quickly as possible.
Still not satisfied with the solution offered? In that case, email your complaint in full to the attention of customer service. We will assess your complaint once again and, if possible, try to offer you another solution.
You can also go directly to the European online dispute resolution platform with a complaint / dispute.

Customer service opening hours

Our customer service phone line is open from 9:00 a.m. to 5:00 p.m. on business days.

Contact form

We will try to respond to your email within 48 hours on business days.

Click here for our secure contact form.