FAQ

Payment

At MHS Equestrian it is possible to pay in various ways. The banking options are available on the website when you check out. All payments go through an SSL secured server.

Bank transfer

When you choose bank transfer you will receive an email from Multisafepay with the bank details you need. A bank transfer takes up to 3 working days to be approved. Note: We do not accept payments directly into the MHS Equestrian bank account.

MHS Equestrian uses a secure internet connection as soon as you arrive at our virtual cash register. This secure connection is called SSL and can be recognized by the green lock in your browser. You always pay in a trusted and secure Multisafepay payment environment.

Multisafepay is a Payment Service Provider. They take care of and process the online payments for MHS such as transfer and credit cards. Further information can be found on the following website: www.multisafepay.com.

This option is not available for US and UK customers.

The prices in our webshop are in pound/dollars, including VAT and excluding shipping costs.

MHS Equestrian is not responsible for obvious typos on the site. No rights can be derived from apparent incorrect price information or other information.

Offers are subject to availability of the product gone = gone! When a product is no longer available, you will be notified by email.

It is indeed possible to order equestrian articles from MHS with “VAT shifted”. When you create an account on our website and fill it in completely, this data will be processed and stored in your account. Your VAT number is automatically verified at VIES. When the data has been approved by VIES, an invoice with VAT is automatically created by the website. It is not possible to change an invoice afterwards to reverse charge VAT.

Order

You can order online by adding the desired products to your shopping cart. This can be done by clicking on "Add to cart" to the right of the product itself. Of course, after you have indicated the desired colour, size and quantity. Do you want to know what you have already bought? It doesn't matter where you are exactly on the web site, your shopping cart is always in the top right corner.

Have you been a little too enthusiastic about ordering? Don't panic, remove the product from your shopping cart by clicking on the cross next to the article.

If your order has not yet been processed, we can still adjust it for you.

If there is something wrong with your order, we recommend that you contact us as soon as possible. Our customer service can be reached by mail at: [email protected]. Do not forget to mention your order number and the name on which the order was placed in this email.

Once your order has been processed in our warehouse, we can no longer make changes to the package.

If your order has not yet been processed, it is possible to cancel your order. You can contact our customer service on [email protected] Do not forget to mention your order number and name in this mail.

Once your order has been processed, we can no longer make changes.

It is possible to have your order delivered to a different address than your billing address. In step two you can check at the bottom of the billing and delivery address that the delivery address is different from the billing address. A text box will then appear on the right where the delivery address can be entered.

When the products are available in stock at our warehouse the order is shipped the same day. However, for some items a different delivery time applies, in which case your order will be shipped within the time specified on the website.

When a product has a longer delivery time, this will be indicated on the product page. We ship the entire order when all products can be shipped.

We would like to keep you informed as much as possible about the progress of your order. After your order has left our warehouse and has been collected by the transporter, you will receive an email containing the track & trace code. With this code and your postal code you can keep an eye on the shipment and check when the package will be offered to you.

After completing your order, you will get confirmation on the screen that your order was successful. In the meantime, you will receive an order confirmation from us in your mailbox.

We recommend that you save the emails so that you have the correct information at hand if you have any questions.

If you have not received an order confirmation after your order, please contact us via [email protected]

We recommend that you always check your spam folder first .

All goods sent by MHS are sent in a controlled manner by means of scanning. When you receive the goods, check immediately whether all products have been included. It is possible that 1 or more products are not available and are therefore credited to you. You will have received a confirmation email from us for these “non deliverable goods”. The refund for the unavailable product will be paid into your account within a few working days.

Are you not at home when your package is delivered? Then the delivery person will try to deliver your package to the neighbours. If this is not possible, you will be left a message. Otherwise, the delivery person will come back the next working day for a second delivery attempt.

Are you also not present on the second day and they have therefore not been able to deliver your package? Then, the next working day, you can pick up your package at the collection point. How long your package will remain there will be noted in their message to you. You will then be asked for proof of identity.

If a certain product, colour or size is no longer among the order options, it is sold out. No worries! When this product arrives in our warehouse again, this article will be added to the webshop immediately.

Delivery

Have you placed the order on a working day before 5:00 PM and are all products directly available from stock? Then the products are shipped the same working day. There are also products with a different delivery time. Then the products are shipped together, and this longer delivery period applies.

This is always indicated on the website with the relevant products.

It is possible that the item you have ordered is no longer available. We will credit this product and you will receive the money back on your account within a few days. No rights can be derived from the available stocks listed on the website.

Shipping

With the Track & Trace code, which you receive from us upon shipment, you can follow the package.

Pick up at MHS Equestrian

You can also choose to pick up your order from us. Choose for the shipping methods: "Pick up by appointment in warehouse (Huissen near Arnhem)". This option is free and in many cases your order can be picked up the same working day until 17:00. You will receive an email from us when your order is ready in our warehouse.

If you live near MHS Equestrian, is it possible to collect your order?

During the ordering process you can choose to have your order delivered to your home or to collect it from our warehouse. Products may have different delivery times. The delivery times of the products are stated with all products. As soon as all products are available, your order will be processed in our warehouse. You will receive an email as soon as your order is ready for collection. You can then collect it on any working day until 5 p.m. at: Primulalaan 2 – 6851 TD in Huissen NL (Near Arnhem). There is a sign on the street with the indicated route.

Pick up instructions

Take a look at this page for detailed explanation about how to pick up your order.

 

Some items are in stock in our warehouse and these orders will be shipped the same day. Some orders have a longer delivery time and this is shown separately for each product. You will receive a tracking number with which you can keep an eye on the progress of your order once it has left or warehouse. In the unlikely event that this takes a little longer, you will be contacted.

It is possible that several orders for one specific item are placed at the same time while there is no longer enough stock. As a result, a product may unexpectedly no longer be available.

You will receive a message from us that we cannot deliver, and this product price will be refunded to you. You will receive your money back into your account within a few days after crediting.

For all offer prices the rule applies gone = gone. The offers are therefore valid while stocks last.

You can see if the item is in stock on our website. No rights can be derived from the stock information shown. It is possible that several orders for one specific item are placed at the same time while there is not enough stock.

At MHS Equestrian we have the following stock statuses:

In stock
The product is in stock and will be shipped immediately.

Shipment in 1-.. working days
The product will be shipped to you within the stated number of working days. Your package will be shipped as soon as all products are available.

Out of stock
The product is (temporarily) unavailable. You cannot order the product at this time.

 

Return & Repair

You can return your items by following the steps in our return policy.

Return Policy

 

Is your product not quite what you expected, or would you rather receive a different colour or size? After receiving your order, you have 90 days to change your mind. During this time, you can decide whether you want to return the product. We would like to receive the products (if reasonably possible) in their original packaging and unused.

If you want to try on a blanket, it is best to do this by placing a fleece blanket or sheet underneath.

Did you receive the wrong item or did your package arrive damaged? We find that very regrettable and would like to come up with a suitable solution. Always contact our customer service first via [email protected]

Pictures speak louder than words so we will ask you to provide photographs.

Factory warranty

We offer you a 1 year warranty on manufacturing defects on all products. This manufacturer's warranty does not affect the legal warranty. In short, it means that your product should not break during normal use within 1 year. If this is the case, we will repair or replace your product free of charge.

If your product does break, please contact us. After reviewing the report, one of the following actions will follow:

1. We ask you to return the defective product to us. In this case, the product will be repaired at MHS Equestrian or at an external repairer.

2. We will pick up large products or the manufacturer will repair the product at your home. You do not have to send the product.

Warranty conditions factory warranty

A number of conditions apply to repair or replacement under this warranty. Did you buy the product more than 1 year ago? Or is your product broken as a result of a fall, pressure, impact or moisture damage? We are happy to solve that for you but in most cases the repair is not covered by the warranty of MHS Equestrian. In this case, costs will be charged for the repair.

A repair within the manufacturer's warranty period of 1 year and the legal warranty is free of charge. The factory warranty applies without prejudice to the legal warranty. For the factory warranty, your invoice serves as proof of warranty, which can be found in your MHS Equestrian account. If you no longer have the invoice for your order, the confirmation of your order is also sufficient in some cases, please contact our customer service via [email protected]

What if my product is broken?

Is your product defective within 30 days? Then we exchange it, help with a repair or you get your money back. If your product is defective after 30 days, we will ensure that you have a properly working product at home as soon as possible. In all cases, we ask you to follow the steps below.

Contact MHS Equestrian by mail [email protected] You will then receive shipping instructions or we will let you know by email which other solution best fits your problem.

How will I be refunded?

How we refund you depends entirely on how you paid. You will be refunded in the same way that the order was paid for.

Where can I find the status of my refund?

Unfortunately you cannot find the status of your refund anywhere, but we assure you that the payment will be made within a few working days after the goods have been received and processed in our warehouse.

I have not received a refund.

It may differ per bank how long it takes for the refund to be on your account. MHS always pays out via our service provider Multisafepay within 4 working days after processing the returned products. Is the amount still not in your account after 14 days? Please contact customer service via [email protected]

Service and warranty

Are you not satisfied with a product? Or is it broken? That's very regrettable and we will definitely do something about it. The manufacturer's warranty provisions apply to all delivered items, insofar as these relate to manufacturing and material defects. The factory warranty applies for 1 year. This manufacturer's warranty does not affect the legal warranty.

Manufacturer's warranty includes:

Manufacturing errors, material defects and stitching.

The following are not covered by the manufacturer's warranty:

Once an item is repaired by someone other than MHS Equestrian or its supplier. Loss of rhinestones , wear of silicone seat, broken zippers and other wear and tear from use are not covered by the warranty. Damage as a result of external forces (such as horse teeth, nails, screws, sanding or pulling) is also not covered by the warranty.

Do you have a complaint?

We would like to resolve this together with you. In the event of a complaint, therefore, always first contact customer service via  [email protected] Pictures speak louder than words so we will always request photographs. Mail us with your complaint, photo and order number and we will contact you as soon as possible. Do you have a question for us? Don't hesitate, we are happy to help you.

MHS Equestrian does not charge processing costs for returning your order. You are responsible for the shipping costs.

So if an order is partially cancelled, promotion conditions (discount coupons, no shipping costs, promotion codes, etc.) that are linked to a minimum spend may lead to a different refund.

Returning items may cause the amount of the original order to fall below the shipping-free threshold. If this is the case, shipping costs will still be charged on the original order. Shipment to MHS Equestrian takes place at the risk and expense of the sender. Make sure that your return is properly packed and that the packing slip is included in the box. Also make sure that all other labels and addresses (for example from your delivery address) have been removed from the package. MHS Equestrian confirms the receipt and processing of the package received by email.

Product Information

Measuring a horse rug

Start by measuring at the center of the horse's chest, over the shoulder back to the part of the buttock where you want the blanket to end. The length you have now measured is the required bottom length of the blanket. A size chart is also available here with the measurement instructions described above.

In the picture on the right, the bottom length is shown with a dotted line (A).

Would you like to stay informed about all the great offers and new products? You can enter your email address at the bottom of every page of our website to sign up for our newsletters.

When a product is available in multiple sizes, the product can be found in our size charts. These size charts are shown with the product information. If you cannot find the product in the size charts, please contact our customer service via [email protected]

If you are looking for a spare part for a product that you have purchased from us, please contact our customer service. Send an email to our customer service .

If you are looking for a specific brand or product, you can use our quick search function. You can also filter the products on various characteristics on the category pages.

Still can't find what you're looking for? Please contact our customer service via [email protected]

For product-related information, please contact our customer service via [email protected]

Your opinion is very important to us. If you are satisfied or not satisfied with your products, you can leave a review in Trusted Shop, Google or Facebook. In this way you help other users to make the best choices.

Since 2008 it is no longer allowed to sell dewormers without a prescription. If you need dewormers they can only be obtained through a vet.

MHS Equestrian does not sell live animals.

General information

Don't want to receive the newsletter anymore? You can unsubscribe by clicking on the unsubscribe button at the bottom of the email.

Do you always realize too late that you still have a gift voucher somewhere? Or has the validity date just expired? You don't have to worry about this with MHS Equestrian gift vouchers. The MHS gift vouchers are valid indefinitely. So you can safely keep it in your wallet for your next online visit.

For questions and proposals regarding sponsorship, please contact our marketing department.

General Size Charts

All products (with different sizes) in the MHS Equestrian range have a size chart. This general size chart can be found under the customer service section. The products can also be compared here. The size charts are described per product for all individual products. Here you will also find an explanation of how you can measure this on your horse. This way you can easily find the right size that fits your horse perfectly.

Click here to go to size charts. Then click on the icon to go to the relevant size chart. *

* Although we have collected all data with the greatest care, no rights can be derived from this.

Size Chart Blankets

For the blanket size, MHS Equestrian uses the bottom length of the horse and NOT the back length. The bottom length of the horse can be measured from the middle of the chest, down the side to the back of the horse's buttock where you want the blanket to end. See measurement instructions in the size chart.

Size Chart Halters

In this size chart you will find the measurements of all halters and a handy tool where you can enter the measurements. Based on these measurements, the halters, which are available in the right size, will come forward. Here you will also find an explanation of how you can measure these sizes on your horse. The two most important measurements used for this are the nose circumference and the headpiece. Most halters are widely adjustable.

Size Chart Bridles

In this size chart you will find the measurements of all bridles from the MHS Equestrian range. Also here is an explanation of how you can measure these sizes on your horse. The two most important sizes used for this are the nose circumference and the headpiece with cheek pieces. Most bridles are easily adjustable.

Size chart Leg protection

In this size chart you can find the measurements of all leg protection from the MHS Equestrian range. Also here is an explanation of how you can measure these sizes on your horse. The two most important measurements used for this are the length and the circumference of the protection or the horse's (lower) leg.

Size Chart Driving

In this size chart you can find the dimensions of all the rigging required for riding, also known as driving, from the MHS Equestrian range. Also here is an explanation of how you can measure these sizes on your horse. Most harness parts are easily adjustable.

Size Chart Fly Masks

In this size chart you can find the dimensions of all fly masks from the MHS Equestrian range. Here you will also find an explanation of how you can measure these sizes on your horse. The two most important measurements used for this are the nose circumference and the circumference of the jaw (behind the ears).

Forgot your password? No problem! If you remember your email address, you'll be fine. Go to login in the top right corner of our website. Here you can have your password sent to your email again.

You can place an order at MHS Equestrian with or without an account. Creating an account is not mandatory. However, it does not cost you anything and certainly provides benefits. This way you no longer need to enter all your details for every order, and you have all your orders in one overview.

Do you already know that you are going to forget the password? You can reset your password at any time.

Affiliate program of MHS Equestrian

Do you want to earn money with your website, newsletter, or app? Then join our affiliate program and generate income through MHS Equestrian. MHS Equestrian is affiliated with the TradeTracker affiliate program and can therefore help you with this. You can register yourself at TradeTracker for free easily and then place MHS Equestrian banners and products on your website.

What is affiliate?

How exactly does affiliate marketing work? That's super simple. Suppose you are a blogger or manage a website on which you publish texts and banners. To spice up your website, place banners on the homepage that are also relevant to your visitors. When you are affiliated with TradeTracker (no costs are involved), you can copy banners that we have placed there and place them on your website with a special link.

When your visitor clicks on the banner and eventually places an order with us, you will receive a commission on this order as a thank you (because you have pulled the visitor in). Easy right?! This is not only possible with banners, but you can also use our product feed. For example, if you highlight a few products in a blog, you can get special links for these products from the TradeTracker program.

When you have convinced the reader, he has clicked on the link in your blog and then ordered, you will receive a commission! More information about this can be found here on the TradeTracker website.

How do I sign up?

Signing up is free and very easy. Registration with TradeTracker is done here. Then you find us among the advertisers and add MHS Equestrian to your campaigns. After you have added MHS Equestrian, we will receive a message so that we can accept you as a Publisher. You can then use an infinite number of banners and product links on your website and generate income from the orders placed thanks to your website.

Do you have a question for us?

Don't worry, we'll be happy to help. We can be reached by mail [email protected]

Customer Service

Questions via e-mail
You can e-mail our customer service at the following e-mail address: [email protected] or you can send us use the contact form.

Social Media
MHS Equestrian can also be found on social media. Feel free to take a look at our Facebook page or follow us on Twitter and Pinterest

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Postal address
MHS Equestrian, Primulalaan 2a2, 6851 TD Huissen (NL)

Chamber of Commerce Gelderland nr . 75770164

VAT no . NL860391267B01

 

You can change your address details when you log in to your account.

As regrettable as it is that you are not satisfied with our service or products, we would still like to hear from you.

If we don't know that you are dissatisfied, we can't solve the problem. Please contact customer service via [email protected] or call us on +31 (0)85-3032747. If you send us an email, please state the description of the complaint and also state your (possible) order number and customer number.

Did you receive a defective product? Pictures speak louder than words! To properly assess your complaint, we would like to receive a photo of the product. Your complaint will be processed (on the next working day) within 24 hours. You will receive a substantive response to all complaints within 14 days of receipt.

Please note that the item you have a complaint about may have to be sent to the supplier for assessment.

If you are not satisfied with the handling of your complaint, you can also submit it to the Disputes Committee via the European ODR Platform (https://ec.europa.eu). /consumers/odr/).