FAQ

17 Payment

I have a company. Can I pay  my order without VAT at MHS Equestrian? Yes, you can. To do this you first need to create an account at our webshop and log in. To create an account, enter your name and address and your VAT number. (This will be checked) After approval, you can simply order on the website like everyone else, however, no VAT will be charged at the checkout in your shopping cart.

 The prices on the website include VAT, unless specifically indicated otherwise.

From abroad you can pay with a credit card or by bank. You can specify which payment method when ordering your prefer.
The following payment methods are available:
PayPal Visa card MasterCard Maestro American Express JCB

The best way to cash in you voucher or gift card is to use the discount code located on the bottom of your voucher or gift card. (It’ll contain 3 letters and 11 numbers.)

During ordering you can fill in the code at step 1 of your shopping card.

When your order is processed by us, you will automatically receive an invoice by email. You can also find your invoice in the order status of your order. You log in on our website with your email address and order number. You will receive delivery of your order a packing slip and invoice on which the ordered products come back.

You can view all your active orders in your account.

You can collect your delivery from our warehoue and pay with debit card or in cash.
Our address is:

MHS Equestrian

Primulalaan 2a2

6851 TD Huissen NL

Before you finish the payment area of your order, you can always go back a step [previous] and change your settings.

If you have finished your order, but wish to change something, contact our customer service +31 (0)85 303 274 7 as quickly as possible, since your order will be send within an hour.

If you pick up your order at our shop, you can pay in cash or with a debit card. If you have your parcel delivered at home, you can only pay in advance. We appreciate your understanding.

If you have decided to pay with Credit card MasterCard, you select Credit card MasterCard at the first step of the ordering procedure, at ‘your details’. On the next step ‘confirm’ you’ll see an overview of your order. After you confirm this by clicking the green button ‘confirm’ you’ll be taken to the payment page. On this page enter your credit card details such as number, expiry date etc. When you have completed your details, click Send. Sometimes you are required to enter an extra password, described as MasterCard Secure Code. This is an additional security measure for you as a consumer. After finalizing the payment, you’ll return to our website and you have successfully placed your order.

When you have decided to pay with Credit card Visa, you select Credit card Visa at the first step of the ordering procedure, at ‘your details’. On the next step ‘confirm’ you’ll see an overview of your order. After you confirm this by clicking the green button ‘confirm’, you’ll be taken to the payment page. On this page you enter your credit card details such as number, expiry date etc. When you have completed your details, click Send. Sometimes you are required to enter an extra password, described as Verified by Visa. This is an additional security measure for you as consumer. After finalizing the payment, you’ll return to our website and you have successfully placed your order.

Your payment will be processed by Holland’s safest online payment system 'Multisafepay' After you’ve filled in your information Multisafepay will start the secured payment procedure. It will be processed within minutes.

iDeal is a Dutch system, so this payment method only works for people with a Dutch bank account. With iDeal you transfer money directly from your own bank to MHS Equestrian’s bank account. You just need to select your bank and follow the instructions on screen.

Yes. Paying on our website is safe. Our payment will be processed by online payment system ‘Multisafepay’.

Follow the instructions on the screen. If you don't come true then possibly try a different payment method. Also you can always contact our customer service, the phone number is 0031 (0) 85 303 2747. We are 9:00 to 17:00 hours on weekdays. Or e-mail info@minihorsestore.com.

Your payment will be processed by online payment system ’Multisafepay’. It’s very important to us that the customers payment is being processed by an independent company. This will ensure the maximum protection.

We accept the following payment methods:
IDEAL
PayPal
Visacard
Mastercard
Eurocard
Meastro
American Express
JCB

5 Order

 Click here to see videos about how the ordering procedure goes into our warehouse.

Its a shame, but there is nothing to do about it! When a certain color or size of an article is no longer between the ordering options, it is unfortunately sold out. No worries! When it comes in again, this is indicated in the article. Do you miss an article in the assortment? let us know via info@minihorsestore.com Perhaps we can order the article for you. Mention in the email what kind of article it is and where you found this article, for example a web site.

You can cancel your order if it has not been shipped yet. There are no costs associated with this. Send an email to info@minihorsestore.com

In this case, contact minihorseshop.com. If the goods have not yet been shipped, they will be packed together. You only pay 1x shipping costs.

Normal delivery time is 2-4 working days. We also have products with a longer delivery time. It is some days longer and the extra delivery time is shown on the product page.

12 Delivery

We would like to ask you to contact our customer service, 0031 (0) 85 303 2747. We are 9:00 to 17:00 hours on weekdays or e-mail info@minihorsestore.com Of course we will make every effort to complete your order as soon as possible.

Is it true delivery address? And have not received your package your neighbors? Please contact our customer service. Then we find out what happened with your package.

Yes, when ordering you can specify the address you’d like the order to be send to.

Once you have your order on a working day for 17:00 hours ordered and paid, you will receive an email from us containing the same business day the shipment information and a link to the tracking page of PostNL. You can also fill in the data on the Track & Trace page of PostNL.

You place an order then increased this order with shipping. This shipping charge will be displayed in checkout. There are no minimum order amount with us.
Would you like an order from another country? Please use the interactive map to see what the shipping cost to that country.

Yes, we try to wrap everything with maximum care. In the unfortunate case one of your products arrives damaged please contact our customer service +31 (0)85 303 2747 or send a Mail to info@minihorsestore.com

When a product is in stock, orders before 17:00h are send on the same day (with the exception of Sundays and holidays). With international orders we cannot guarantee a specific delivery time.

It is not possible for us to posts and/or information to the package deliverer of PostNL. If you are not at home at the time as PostNL at you at the door, then comes the delivery the next day once again at your door (except on Sundays). If you still are not present, then you get a note in the bus with the address of the collection location. You can also choose during your order to pick up your package at a pick-up point of PostNL. Then you can choose when you retrieve it.
Do you have any questions about the delivery of your package, call the customer service Consumer PostNL on: 0900 0990 *
* Available Monday to Friday from 8:30 to 20:00 9:00 to 16:00 hours on Saturdays by €0.45 per call.

As soon as possible. We’ll send the order the same day. The actual arrival of your package depends on your country of residence. You can follow the status of you order in your account.

In this way, we know that you have received your order and PostNL has done its job.

Your order will be sent with the parcel service of PostNL. All packages are sent with Track & Trace, it is therefore important that someone is present at the delivery address. You can also choose during your order to pick up your package at a pick-up point of PostNL. Then you can choose when you retrieve it.

MHS Equestrian uses PostNL for sending all your ordered products under 30 kilos.

8 Return Information

Yes, products from sales can also be returned within 30 days.

The package your wish to return needs a stamp. These costs are for the customer. In case you wish the order something else, the new package will be send to you free of charge.

You can always return the product by the product within 14 working days in the undamaged packaging to send it back to us. You will receive your money back excluding shipping costs. The cost of the return shipment to you itself. See the contact page for our address.

Do you regret your purchase? No problem, guarantee and service are very important at MHS Equestrian. You can return the item (s) to us in the undamaged packaging within 30 working days. Payment refund will be made excluding postage costs. Naturally you are responsible for the costs of the return shipment. If it can be demonstrated that the products do not meet the requirements of the agreement, you can return the items involved and have them replaced by new items, or you can choose to receive payment refund. To Return your products please use the following steps:

Step 1. Download the Returnform
Step 2. Print the form
Step 3 Add the form to your return.
Step. 4. Send the parcel to:
MHS Equestrian
Primulalaan 2a2
6851 TD Huissen NL

Do you regret your purchase? No problem, guarantee and service are very important at MHS Equestrian. You can return the item(s) to us in the undamaged packaging within 30 working days. Payment refund will be made excluding postage costs. Naturally you are responsible for the costs of the return shipment. If it can be demonstrated that the products do not meet the requirements of the agreement, you can return the items involved and have them replaced by new items, or you can choose to receive payment refund. To Return your products please use the following steps:

Step 1. Download the Returnform
Step 2. Print the form
Stap.3. Add the form to your return
Stap.4. Send the parcel to:

MHS Equestrian
Primulalaan 2a2
6851 TD Huissen NL

If you wish to return certain products, you have 30 days to do so, with the exception of books, cd’s and healthcare products. The product needs to be unused and in its original packaging.

After we’ve received your returned products we’ll immediately send you your new products or transfer money to your account. This can only be done in combination with your invoice and you bank or credit card information. Always send a copy of your purchase receipt or invoice with your package.

Attention: product specifically ordered for you and not part of our store collection cannot be cancelled.

Return address:
MHS Equestrian
Primulalaan 2a2
6851 TD Huissen NL

As a consumer you have the right to keep an ordered product for 30 days on sight and if you don`t like the product, you can return it without giving any reason (this does not apply to business orders). You find te way to return on our return and exchange procedure.
Right of withdrawal You have the right to within a period of 30 days without giving any reason to withdraw from the contract. The withdrawal period shall expire 30 days after the day on which you or a third party designated by you, other than the carrier and physical possession of the good. In order to exercise the right of withdrawal, you have to us via an unequivocal statement (for example, in writing, by post or e-mail) notice to withdraw from the contract. You can use the model sent by us withdrawal form, but are not mandatory. The withdrawal period is sufficient to comply to your communication on to send your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you revoke the agreement, you will receive all payments that you made up to that point, including delivery costs (excluding any additional costs as a result of your choice for a type of delivery other than the provided by us cheapest standard delivery) shall, without delay, and in any case no later than 30 days after we have been advised of your decision to withdraw from the contract, us back. We pay you back with the same method of payment as the original transaction has done you, unless you expressly otherwise agreed; in any case you will not be charged for such repayment. We may withhold the reimbursement until we have recovered the goods, or you have shown that you have returned the goods, whichever date first.

You need the goods without delay, but in any case no later than 30 days after the day on which you made a decision to withdraw from the contract shall be communicated to us, to us returning it.
You are on time if you return the goods before the 30 day period has expired.

The direct cost of returning the goods are for your account.

You are only be liable for any diminished value of the goods resulting from the use of the property, that go beyond what is necessary to the nature, characteristics and functioning of the goods.

Return address:
MHS Equestrian
Primulalaan 2a2
6851 TD Huissen NL

8 Return & Repair

We value a good service. Your satisfaction is the most important thing for us! Therefore, please let us know if you are not satisfied with the shipping, handling or service of MHS Equestrian Sports or if you have a complaint about a product. So we make sure that the service of MHS ruitersport continuously improves.
Do you have a complaint, improve point or tip for MHS Equestrian sport? Mail it to info@minihorseshop.nl or call + 31 (0) 85 303 2747 (every working day from 09:00-17:00 hours) it also allows you to send the complaint to:
MHS Equestrian
Primulalaan 2a2
6851 TD Huissen TD

Once we have you will get your message within an acknowledgment. You will receive a response within 14 days of MHS Equestrian.
If complaints mediation does not lead to the desired result, then you can refer the dispute to the Disputes Committee. This Committee handles disputes independently with Web shops that are members of Thuiswinkel.org. Also you can make your complaint to the Arbitration Committee via the European ODR Platform. This platform is created by the European Commission so that consumers and businesses easier and in their own language can submit a dispute to the disputes Committee, for example, when making purchases right across the border.

As short as possible. We have ourselves a time limit of 45 working days. But of course, we strive to be ready much faster. In any case, we will keep you informed every step of the repair.
Out of warranty If a defect is not within the warranty, the repair can take a little longer. We are going to work only after you have given us permission. We give you a first estimate of the costs so that you can decide what you want to do.

As short as possible. We have ourselves a time limit of 45 working days. But of course, we strive to be ready much faster. In any case, we will keep you informed every step of the repair.
Out of warranty If a defect is not within the warranty, the repair can take a little longer. We are going to work only after you have given us permission. We give you a first estimate of the costs so that you can decide what you want to do.

Repairs are free when the defect falls under your warranty. If not, there will be charges for the repair.

For all products on our website, the statutory warranty applies. Legal guarantee means that a product that is or should do what you as a consumer in all reasonableness of. MHS Equestrian sport is responsible for delivering a good product. This product belongs to exhibit no defects, which are not to be expected during the expected life in normal use. Is this still the case, then we take care of repair or replacement of the product or refund the purchase price.

That depends on the article. The guarantee we offer you, is laid down by law and is tailored to the expected life of an article. The manufacturer's warranty varies by manufacturer. How long that lasts, you see in the documentation of your article.
The warranty is void if:
There are third party repairs the defects are caused by improper use is bad the article maintained there has been negligence.

The warranty will be discontinued when:

There have been repairs made by a third party.
The damages are caused by unjust or careless behaviour.
The product has been badly taken care of.

That depends on the article. The guarantee we offer you, is laid down by law and is tailored to the expected life of an article. The manufacturer's warranty varies by manufacturer. How long that lasts, you see in the documentation of your article.
The warranty is void if:
There are third party repairs the defects are caused by improper use is bad the article maintained there has been negligence.

The warranty will be discontinued when:

There have been repairs made by a third party.
The damages are caused by unjust or careless behaviour.
The product has been badly taken care of.

In case you have received a faulty product, the best thing you can do is contact our customer service by phone 0031 (0)85 303 2747 or email info@minihorsestore.com. We’ll find a suitable solution.

7 Product Information

MHS Equestrian does not sell animals of any kind.

We're sorry, de-wormers are no longer legal to sell without prescription. If you wish to buy a de-wormer, you’ll have to go to your own veterinarian.

If a product is available in different sizes, there is generally a size chart available in the product description, so that you can see which size you need to order for your animal.

If you are still not sure about the correct size, please don't hesitate to contact us.

To stay informed about our actions, discounts and more you can register for our newsletter. This can be done on every page of our webshop and in the checkout process when you place an order.

MHS Equestrian can also be found on social media. Check out our Facebook page or follow us on Twitter and Pinterest!

FacebookYoutubeTwitterPinterestPinterest

When you are pleased with a product of MHS Equestrian, you can write a review on that item in the web shop. This way you can help other customers to choose.

If you’re looking for a certain brand/product you can use the search function. If you still cannot find it, please contact our customer service team. If we do not carry the article you’re looking for, please inform our customer service team. We may consider including the article in our assortment.

For product related information you can contact our customer service team.
You’ll find them at phone number: +31 (0)85-3032749

13 General information

MHS Equestrian sponsors unfortunately no loose activities. Though we know the MHS equestrian sponsorship program. Click here for information on our sponsorship program.

There are two ways to cash in your vouchers: in the megastores or online. Online you can do this on the first page of the checkout under “Unique voucher code”.

MHS Equestrian respects the privacy of visitors to her web site and all your personal information will be considered confidential and will be handled discretely. We will use your personal data only for processing your orders as quickly and as smoothly as possible. Otherwise we will use your personal details only with your permission. MHS Equestrian will not sell your personal data to third parties. We will make your personal details available only to third parties in charge of processing your order. Please find here more detailed information about our privacy policy.

You can find the detailed General Conditions here.

You can unsubscribe from minihorsestore.com ’s newsletter at any desired moment. Go to My Details, at My Account or at the bottom of the newsletter.

When you register for the MHS Equestrian newsletter, you will only receive our newsletter. Your e-mail address will not be passed on to other companies. Therefore you will not receive spam when you register for the MHS Equestrian newsletter.

In each newsletter there is a link "UNSUBSCRIBE" in the bottom right of the email. Click on the link to unsubscribe. You will receive email confirmation of your unsubscription.

In each newsletter there is a link "UNSUBSCRIBE" in the bottom right of the email. Click on the link to unsubscribe. You will receive email confirmation of your unsubscription.

You can sign up for this newsletter at the bottom of the order page, while creating your account or by clicking the register button, top left on each page.

You’ll find information about special offers, new products and handy hints on caring for your miniature horses and the latest novelties. With our newsletter you won’t miss any special offer!

You can find the product in the search engine under: what are you looking for?

You can place an order with or without an account. Creating an account is not mandatory. However, it costs you nothing and certainly provides benefits. So you no longer have to enter all your details with every order and you have all your orders arranged under one roof. But you already know that you will forget your password? No problem, after registration you will receive an email with your username and password. Super convenient! Keep it well and you can always find your login details. You can also have your password re-sent.

All products of MHS Equestrian, available in different sizes, have a size chart . Here you will find all measurements and information about how you can measure this with your horse. This way you can easily find the right size that fits your horse perfectly. Measuring is knowing! * Click on the icon to go to the relevant size chart. Although we have collected all data with the utmost care, no right can be derived from this. Size chart rugs For the blanket size MHS Equestrian uses the lower length of the horse. NOT the back length. The lower length of the horse can be measured from the middle of the chest, along the side to the back of the horse's buttock where you want the blanket to end. For example, if you measure 125 cm here, you need a blanket size of 125. Size chart halters In this size chart you will find the dimensions of all halters and a handy tool where you can fill in the dimensions of your horse. On the basis of these dimensions, the halters, which are available in the correct size, are then brought forward. You will also find explanations about how you can measure these measurements at your horse. The two main measures that are used for this are the nose circumference and the head piece. Most halters are easily adjustable and therefor sometimes double sizes are possible. Size chart Leg protection In this size chart you can find the dimensions of all leg protection in the assortment of MHS Equestrian. You will also find explanations about how you can measure these measurements at your horse. The two main measures used for this are the length and the circumference of the protection or the horses (bottom) leg. Size chart driving In this size chart you can find the dimensions of all the equipment in the assortment of MHS Equestrian, required for driving,. You will also find explanations about how you can measure these measurements at your horse. Most of the harness parts are easily adjustable, which is why double sizes are sometimes possible with a component. Size chart Fly masks In this size chart you can find the dimensions of all fly masks from the assortment of MHS Equestrian.  You will also find explanations about how you can measure these measurements at your horse.  The two main measures used for this are the nose circumference and the circumference of the jaw (behind the ears). Size chart Training In this size chart you can find all dimensions and sizes of all training supplies from the assortment of MHS Equestrian. On most of the products there is a size guide. You will find the link to the size guide on the product page. If you are still unsure don't hesitate to give a call to us.